Terms and conditions
Your information and privacy is extremely important to Tsremli. We will only use it in ways that would be expected during the course of normal business operations.
We collect your data in various ways –
- Commercial information – e.g. payment information, purchasing history, product or service interests, product reviews, estimated income, etc
- Personal characteristics – e.g. clothing size, self-identified gender, age, etc.
- Identifiers – e.g. name, email address, physical address, phone number etc.
Tsremli may use your information to provide you products and services, notify you of product issues, to respond to your comments or questions, and to personalize your experience on the website. With your permission we may send you marketing communications and other information you have chosen to receive regarding our products or special events.
Terms of Payment
You can choose from any of the following payment options: Visa, MasterCard, American Express.
After you fill the appropriate fields for your purchase, the order is registered in the database and the product is delivered to your address within the period according to the terms of delivery as specified in this site.
Terms of Delivery
Delivery terms of purchased products are determined according to the address of delivery:
- Tbilisi: 3 working days.
- Regions: 5 working days
Note – Late delivery could occur in case of quantity of orders exceeding the regular number, in that case we will contact you and provide further details.
The carrier company bears the responsibility to deliver the product in time and safely.
- – Tbilisi: 5 GEL
- – Regions: 7 GEL
Terms and Conditions for Refunding
A refund will be carried out only if:
- Items are damaged and such defects are not caused by the customer;
- Items differ from the item indicated in the order, item is of different size or color;
In order to receive refund or replacement for the item, please, consider:
- Item should be unused, in original packaging, unworn, unwashed and undamaged, it should not have traces of perfume or deodorant;
- Items purchased during discounts shall not be refunded, only replaced;
The customer will be refunded within 5 business days from the recipient of the returned product(s).
Note: In case the customer does not notify Tsremli about any defects during one week from the delivery of the item, no further claims will apply. We will consider it if the customer received an item with no defect.